Fd99 Privacy Policy — Your data is safe with us

Welcome to fd99's privacy policy. This policy explains what information is collected when you use the fd99 website and mobile app, how it is used, and what steps we take to keep your data secure.

Fd99's privacy policy applies to all platform services — including the website, mobile app, live chat support, and email communications. By creating an account or using the platform, you agree to this privacy policy.

This Privacy Policy has been written in plain language with our Bangladeshi users in mind. If anything is unclear, reach out to our support team — we are always happy to help in Bengali.

Fd99 only collects information that is necessary to operate its services. We do not ask for anything beyond what is relevant. Details are provided below:

Under fd99's privacy policy, information is collected in three main ways:

• Directly from you: During registration, KYC verification, deposits/withdrawals, and when contacting support.
• Automatically: Device and behavioural data is collected through cookies, log files, and tracking technologies while you use the website or app.
• From third parties: Limited information may be received from payment providers (bKash, Nagad), identity verification services, and fraud prevention systems.

In all cases, we follow a data minimization policy. The core principle of fd99's privacy policy is simple — we never collect more than what is necessary.

Fd99 uses your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and financial transactions
• Completing age and identity verification (KYC)
• Preventing fraud, money laundering, and abuse
• Providing customer support and technical assistance
• Responsible Gaming monitoring and support
• Meeting legal and regulatory obligations
• Improving platform security and performance
• Keeping you informed about relevant promotions and offers (you can opt out at any time)

Under fd99's privacy policy, your information is generally not shared with anyone. However, disclosure may occur in the following limited circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, or a crypto gateway to process transactions.
• Identity verification services: Documents may be shared with licensed verification agencies as part of the KYC process.
• Law enforcement: We are required to disclose information when requested through a court order or valid legal process.
• Fraud prevention partners: Limited information may be shared in fraud or money laundering investigations.
• Company restructuring: Users will be notified in advance of any change in fd99's ownership.

Outside of the above, your information will not be shared without your explicit consent.

Fd99 uses cookies to keep the website and app running smoothly and to improve your experience. fd99's privacy policy is fully transparent about how cookies are used.

• Essential cookies: Essential for login sessions and security — cannot be disabled.
• Functional cookies: To remember your preferences, such as language and theme.
• Analytics cookies: Used to understand which parts of the platform are most visited — you can turn this off.
• Security cookies: Used to detect fraudulent activity.

Most browsers allow you to manage cookies. However, disabling essential cookies may prevent the platform from functioning properly.

Under fd99's privacy policy, data is retained only for as long as necessary:

• Data from active accounts is retained until the account is closed.
• Financial transaction records are typically retained for 5 years in line with legal obligations.
• KYC documents may be retained for up to 3 years after verification.
• After account closure, basic information may be retained for up to 7 years in certain cases where required by law.
• Marketing preferences are removed as soon as you opt out.

Once the retention period expires, data is securely deleted or anonymized.

Under fd99's privacy policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: You can restrict how your information is used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. Requests will be responded to within 30 days of receipt. However, in some cases, full deletion may not be possible due to legal obligations.

Fd99 applies industry-leading security measures to protect your data. Under fd99's privacy policy, our security framework includes:

• 256-bit SSL/TLS encryption — all communications are secured
• Data stored in databases with AES-256 encryption
• Two-Factor Authentication (2FA) — an extra layer of security for your account
• 24/7 security monitoring and detection of unusual activity
• Regular security audits and penetration testing
• Strict data access controls for staff — only authorised personnel can view your information
• Data storage and backup on secured cloud infrastructure

Fd99 is strictly for users aged 18 and above. Under fd99's privacy policy and platform rules, collecting information from or creating accounts for anyone under 18 is strictly prohibited.

• Age is verified at the time of registration
• Age verification is collected as part of the KYC process
• Accounts identified as belonging to minors are immediately suspended and the associated data is deleted
• Parents and guardians are encouraged to use parental control software

If you suspect a minor is using fd99, please contact support immediately.

Fd99 may update this privacy policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, you will be notified in advance via your registered mobile number or email.

Updated policies take effect from the date of publication. Continued use of fd99 after any changes constitutes acceptance of the revised policy. If you do not agree with the updated policy, please request account closure.

If you have any questions, concerns, or requests regarding fd99's privacy policy, please reach out to our support team. We are always ready to help:

• Live Chat: Available 24/7 on the website and app — fastest response guaranteed
• Email: [email protected] — typically responded to within 2–4 hours
• Telegram: Reach us through the official support channel

Including your account username and registered mobile number when submitting a privacy complaint or data request will help us respond faster. Your privacy matters to us — every request is taken seriously.